988wan Privacy Policy

988wan is an internationally licensed online gaming and sports betting platform accessible at 988wan.club. The platform is operated by the Operator — a licensed gaming entity operating under an international gaming licence. For the purposes of this Privacy Policy, the Operator acts as the data controller responsible for the collection and processing of personal data of all registered players and visitors to the Platform.

This Privacy Policy applies to all personal data collected through the 988wan website, mobile-optimised platform, and any related services or communications. By registering an account or using any 988wan services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

988wan collects the following categories of personal data, depending on how you interact with the Platform:

988wan does not collect or process sensitive personal data categories (such as health data, religious beliefs, or biometric data) unless specifically required for responsible gaming assessments, and only with your explicit consent where applicable.

988wan collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Third-party sources: Identity verification and fraud prevention agencies, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and where applicable, publicly available sources used for AML compliance screening.
• Responsible gaming monitoring: Behavioural data inferred from your platform usage pattern may be reviewed internally to identify signs of problem gambling and to fulfil our duty of care obligations.

988wan processes personal data for the following specific purposes:

• Account creation and management: To register and maintain your 988wan player account, verify your identity, and manage your account settings and preferences.
• Service delivery: To provide you with access to betting, casino, slots, and other gaming services available on the Platform.
• Payment processing: To process deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, or bank transfer, and to maintain accurate financial records.
• Regulatory compliance: To fulfil our obligations under anti-money laundering (AML) legislation, counter-terrorism financing (CTF) requirements, and licence conditions, including Know Your Customer (KYC) verification.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and other security threats to the Platform and its users.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools requested by players.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the functionality and user experience of the 988wan platform for players across Pakistan.

988wan processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the platform's Terms and Conditions — including account management, payments, and service delivery.
• Legal obligation: Processing necessary to comply with applicable laws and regulatory requirements, including AML, KYC, and gaming licence conditions.
• Legitimate interests: Processing conducted to pursue 988wan's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests do not override your fundamental rights.
• Consent: Processing based on your explicit consent, such as for marketing communications or any optional data collection. You may withdraw consent at any time without affecting the lawfulness of prior processing.

988wan does not sell your personal data. We share personal data only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment processors: Your financial data is shared with payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to process your deposits and withdrawals.
• Identity verification providers: We may share identity documents with third-party KYC verification services to fulfil regulatory obligations around age verification and identity confirmation.
• Fraud and AML screening services: Personal data may be shared with compliance and fraud prevention agencies to screen for suspicious activity in accordance with our regulatory obligations.
• Game software providers: Where required by casino game suppliers to operate specific games, limited technical and account data may be shared with those licensed providers.
• Regulatory and law enforcement authorities: 988wan will disclose personal data to competent authorities where required by law, court order, or regulatory directive.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of the Operator's business, personal data may be transferred to the relevant parties subject to equivalent data protection obligations.

All third parties to whom 988wan discloses personal data are contractually required to process that data securely, only for the stated purpose, and in compliance with applicable data protection laws.

988wan uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and gather analytical data to improve your experience. The following types of cookies are used:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 988wan platform.

988wan retains personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with 988wan, plus a minimum of five (5) years following account closure, as required under AML and gaming regulation.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in compliance with financial record-keeping obligations.
• Communications data: Support transcripts and email records retained for up to three (3) years from the date of the communication.
• Technical and usage data: Retained in identifiable form for up to twenty-four (24) months, after which it is anonymised or deleted.
• Marketing data: Retained until you withdraw your consent or opt out, plus a reasonable period to process the opt-out request.

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised in accordance with industry-standard data destruction practices.

As a 988wan player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected].

988wan will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or numerous, this period may be extended by a further two months with prior notice given to you.

988wan implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
• Encrypted storage of sensitive data including identity documents and financial records at rest.
• Access controls ensuring that only authorised 988wan personnel with a legitimate need may access personal data, and only to the minimum extent required.
• Multi-factor authentication requirements for all internal systems that process personal data.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Incident response procedures that ensure prompt containment, investigation, and notification in the event of a data breach.

While 988wan takes every reasonable measure to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

If 988wan becomes aware, through any means, that a registered account belongs to a person under the age of 21, the account will be immediately suspended and permanently closed. Any personal data collected in connection with such an account will be securely deleted, and any deposited funds will be returned to the originating payment method.

If you believe that a minor has registered on the 988wan platform, please contact our support team immediately at [email protected] so that we can investigate and act without delay.

988wan may send you marketing communications — including bonus offers, promotions, and platform news — by email or SMS where you have expressly opted in to receive such communications during registration or through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences within your 988wan account settings.
• Clicking the unsubscribe link included in any marketing email.
• Contacting our support team via live chat or at [email protected] and requesting removal from our marketing list.

Please note that opting out of marketing communications will not affect transactional or service notifications — for example, deposit confirmations, withdrawal processing updates, security alerts, and responsible gaming notifications will continue to be sent as they are necessary for the operation of your account.

988wan reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. The date of the most recent update is displayed at the top of this page.

Where changes to this Privacy Policy are material — for example, where we introduce a new category of data processing or a new sharing arrangement — we will notify you in advance via your registered email address or through a prominent notice on the Platform before the changes take effect.

Your continued use of the 988wan platform following any update to this Privacy Policy constitutes your acknowledgment of the revised terms. We encourage you to review this page periodically. If you have any concerns about a change to this Privacy Policy, please contact our support team before continuing to use the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 988wan handles your personal data, please get in touch using the details below. We take all privacy enquiries seriously and aim to respond within five (5) business days.

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 988wan platform — average response time under 3 minutes
• Postal correspondence: Please use our live chat or email channel to request a postal contact address where required for formal legal notices

For data subject access requests, erasure requests, or any other formal exercise of your data rights, please clearly state the nature of your request in your communication so that our team can handle it appropriately and within the required timeframe.

You also have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction governing the Operator's licence if you are not satisfied with how 988wan has handled your personal data or responded to a rights request.